I know and appreciate that sometimes it can’t be helped if you have to cancel, or request to reschedule a lesson. So I like to advise that everyone tries to let me know within 24 hours, if they need to cancel or request to reschedule.

If you cancel at the last minute then I’m afraid the lesson will still be taken as a paid lesson, despite your absence. Having said that though, under exceptional circumstances like a family emergency, you will not lose a lesson that’s been paid for.

I understand that life happens.

This purely depends on the circumstances. If after a period of time you’ve found yourself in a situation where you have to request a different time/day, and if I have the availability to do so, then I will happily offer you a new time/day that works for you. However, because I work on a first come first serve basis, please bear in mind that I may not be able to accommodate for every time a change is requested.

You can always have your lessons on an Ad Hoc or fortnightly basis, as this may suit you better.

Unfortunately I cannot offer you a refund. I discuss this in my Terms & Conditions, so please read carefully.

I am willing to hold on to the lessons for you until you’re ready to resume and use them, that way at least you won’t lose what you’ve paid for.

I talk about this in the ‘My Lessons’ section.

In addition: My lessons work according to the level of experience the student has. So if the student is a beginner, then his/her lessons will essentially be tailored to suit his/her requirements. We will go over the very basics of learning, so knowing the string names, tuning, simple chords and strumming patterns.

If the student is slightly more advanced then again, his/her lessons will be tailored to suit his/her preferences.

I like to encourage my students to suggest songs to learn as well.

No, I’m afraid any voucher that you may have purchased or have been given to as a present is not refundable.

The voucher itself should clearly have on it ‘This is a non-refundable voucher’